Non-Warranty Damage Protection
In case of any out-of-warranty damage, let it be a mechanical damage, drop or liquid damage, we will fix your device at no cost. If the fix is impossible, we will reimburse 50% of your device price with gift certificates from different stores for future purchases!
REIMBURSEMENT OF 50% OF YOUR DEVICE PRICE with gift certificates, if a device repair (replacement) is impossible or impractical
SERVICE DURATION – 1 year since purchase
DEVICE REPAIR AT NO COST in case of out-of-warranty damage: drops, spills, accidental damage and liquid damage.
What devices can I purchase this protection plan for?
The “Out-of-Warranty Damage” plan can be purchased for digital devices (except for smartphones, tablets and TVs), smart watches, wireless earphones and headsets, or small household electronics.
Can this service be purchased separately or later?
The “Out-of-Warranty Damage” plan can be purchased separately but on the same day when a device is purchased.
Should I register the service?
Yes, it is required to register the service within 14 days since purchase. To register, please call 0-800-30-50-24 or do it online at support.ua.
How long is the service available?
The service is available for 12 months since the moment of purchase.
What do I get with the “Out-of-Warranty Damage” plan?
Free repair or replacement of a device in non-warranty cases (mechanical damage, drop or liquid damage). If a repair is impossible, you will get certificates of different stores equaling 50% cost of your device. You can use those certificates for future purchases.
How many times can a repair be done?
The service includes one (1) repair/fix.
How long does it take to fix a device?
Before a device is fixed, we run a full diagnostic that lasts up to 5 business days. After the diagnostic is complete, the device repair takes up to 14 business days.
What should I do if my device is broken?
In case of a device damage, please call 0-800-30-50-24 or contact online support on our website (support.ua)
How do I send a device for a repair to Support.ua?
You can send it directly to Support.ua from any branch of ‘Nova Poshta’ at our expense. After your device is fixed, we send it back to the same branch of ‘Nova Poshta’ where you pick it up. You can also drop your device off at our office in Kyiv.