Display Protection
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The “Display Protection” service lets you stop worrying about breaking display of your favorite gadget. We will replace a broken display with a new one at no cost. If the fix is impossible, we will reimburse 50% of your device price with gift certificates from different stores for future purchases!
REIMBURSEMENT OF 50% OF YOUR DEVICE PRICE with gift certificates, if a display repair (replacement) is impossible or impractical
SERVICE DURATION – 1 year since purchase
DEVICE REPAIR AT NO COST in case of a display mechanical damage (not including liquid damage)
What devices can I purchase this protection plan for?
The “Display Protection” plan can be purchased for smartphones and tablets.
Can this service be purchased separately or later?
The “Display Protection” plan can be purchased separately but on the same day when a device is purchased.
Should I register the service?
Yes, it is required to register the service within 14 days since purchase. To register, please call 0-800-30-50-24 or do it online at support.ua.
How long is the service available?
The service is available for 12 months since the moment of purchase.
What do I get with the “Display Protection” plan?
Free repair or replacement of a display broken because of a mechanical damage, but not a liquid damage. If a repair is impossible, you will get certificates of different stores equaling 50% cost of your device. You can use those certificates for future purchases.
How many times can a repair be done?
The service includes one (1) repair/fix.
How long does it take to fix a device?
Before a device is fixed, we run a full diagnostic that lasts up to 5 business days. After the diagnostic is complete, the device repair takes up to 14 business days.
What should I do if my device is broken?
In case of a device damage, please call 0-800-30-50-24 or contact online support on our website (support.ua)
How do I send a device for a repair to Support.ua?
You can send it directly to Support.ua from any branch of ‘Nova Poshta’ at our expense. After your device is fixed, we send it back to the same branch of ‘Nova Poshta’ where you pick it up. You can also drop your device off at our office in Kyiv.