Save

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No one is protected from mechanical damages, even your techniques! While buying «Save» service you are getting guaranteed repair or 75% compensation of device’s price, if an adjustment doesn’t help. Keep calm and save money together with beneficial Support.ua’s service.

SaveService duration: 6/12 months from the moment of purchasing.

Repair of the devices in non-guaranteed cases ( screen or base crash, damage from fluid exposure, etc.).

Validity of repair: up to 14 working days.

75% of compensation if the repairing is impossible or incomplete.

Telephone and mobile 24/7 support comes into effect just after the purchasing, without limits of contacting the support service by «Support.ua».

Scheme of service providence
Answers to the questions

For what kind of techniques is it possible to buy «Save» service ?

«Save» service can be purchased for smartphones, tabs, fitness trackers and smartwatches from 4000 UAH.

Is it possible to buy «Save» service separately or later ?

«Save» service can be purchased separately, but at the same day of buying a device.

What to do with the service after purchasing ?

During the next 14 days after purchasing you have to register the service. You can either call by number mentioned in service or use online-chat on Support.ua website.

What is service validity ?

Service validity takes 6/12 months from the moment of purchasing

What does the client get from buying «Save» service ?

First of all, free repair in non-guarantee cases (like screen or base crash, damage from fluid exposure and so on ). And if repair is impossible or it’s incomplete due to some reasons, client will get 75% compensation from the device’s price with the certificate from the shop where the purchase has been done.

Secondly, you will get mobile and online round-the-clock support.

How many times is it possible to use repairing option ?

You can use repairing of the mechanical damages only once.

How long does repair take ?

5-days diagnostic goes before the repairing, which doesn’t take more than 14 working days.

Where to go in case of broken technique?

You should call by the number mentioned in customer leaflet or use online-chat at Support.ua website.

How to get techniques to repair to Support.ua?

Support.ua guarantees a free delivery in both ways .Delivery from your place is provided for the devices bigger than 5 kilograms.You can also bring your techniques straight to our office in Kyiv.

What is mobile and online support and how to use it ?

Mobile support – it is a provision of a consultation connected with questions, which can appear during the usage of device. Online support – it is a provision of the distance services for your devices by internet. Both mobile and online support are round-the-clock services and you can use them without a limit, starting from the first day of purchasing the service.

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