Ooops! Crashed, spilled…
Although it’s quite easy to crashed a screen or spill a coffee all over the tab, but non-guarantee repair expenses don’t feel that good! Choose «Ooops! Crashed, spilled...» service – and you will get free adjustment for a year. If the repair is impossible, than we will replace broken device with a new one. Protect yourself from the stress for a year – and no more «Ooops!» wherever you are.
Service duration: 1 year from the date of purchase
Free repair of the devices in non-guaranteed cases ( screen or base crash, damage from fluid exposure, etc.).
Validity of repair: up to 14 working days
Replacement device with new one in case of the impossibility of repairing or its validity longer than 14 working days.
Telephone and mobile 24/7 support comes into effect just after the purchasing, without limits of contacting the support service by “Support.ua”
For what kind of techniques is it possible to buy «Oops! Crashed, spilled…» service ?
«Oops! Crashed, spilled…» service can be purchased for tabs and smartphones.
Is it possible to buy «Oops! Crashed, spilled…» service separately or later ?
«Oops! Crashed, spilled…» service can be purchased separately, but at the same day of buying a device.
What to do with the service after purchasing ?
During the next 14 days after purchasing you have to register the service. You can either call by number mentioned in service or use online-chat on Support.ua website.
What is service validity ?
Service validity takes 12 months from the moment of purchasing
What does the client get «Oops! Crashed, spilled…» service ?
First of all, free repair in non-guarantee cases (like screen or base crash, damage from fluid exposure and so on ). And if repair is impossible due to some reasons or the validity or adjustment takes more than 14 working days, we will replace device with new one.
Secondly, you will get mobile and online round-the-clock support.
How many times is it possible to use repairing option ?
You can use repairing of the mechanical damages only once.
How long does repair take ?
5-days diagnostic goes before the repairing, which doesn’t take more than 14 working days.
Where to go in case of broken technique?
You should call by the number mentioned in customer leaflet or use online-chat at Support.ua website.
How to get techniques to repair to Support.ua?
Support.ua guarantees a free delivery in both ways .Delivery from your place is provided for the devices bigger than 5 kilograms.You can also bring your techniques straight to our office in Kyiv.
What is mobile and online support and how to use it ?
Mobile support – it is a provision of a consultation connected with questions, which can appear during the usage of device. Online support – it is a provision of the distance services for your devices by internet. Both mobile and online support are round-the-clock services and you can use them without a limit, starting from the first day of purchasing the service.