Guarantee by Support.ua
Are you buying techniques without manufacturer’s guarantee ? And then more and more troubles appear? You don’t need to worry, because Support.ua will take care of your device! If the technique got broken because of the manufacture’s mistake, we will quickly repair or replace it on a a new one. And round-the-clock mobile support whenever you are.
Service duration: 1 year from the moment of purchasing.
Repairing is provided in guaranteed cases (only when attributable to manufacturer).
Validity of repairing: up to 10 working days.
Mobile and online 24/7 support comes into effect just after the purchasing, without limits of contacting the support service by «Support.ua».
Is it possible to buy «Guarantee by Support.ua» service separately or later?
Yes, you can buy «Guarantee by Support.ua» separately, but it has to be during the same day your device is purchased.
For what kind of techniques is it possible to buy «Guarantee by Support.ua» service?
«Guarantee by Support.ua» service can be purchased for:
- Digital techniques
- Computer techniques or additional individual appliances to them
- Audio and video equipment
- Small household appliances
- Smartwatches from 4000 UAH
What to do with the service after purchasing?
During the next 14 days after purchasing you have to register the service. You can either call by number mentioned in service or use online-chat on Support.ua website.
How long is service validity?
Service validity takes 12 months from the moment of purchasing.
What will I get from buying «Guarantee by Support.ua» service?
Firstly, you will have an opportunity during the next 12 months after purchasing a product. to repair your device for free in a case of guarantee breakage or replace broken gadget with a new one if repairing is impossible. Secondly, round-the-clock mobile and online support by Support.ua.
In what cases is it possible to use this service?
Guaranteed breakages in attributable to the manufacturer.
How many times is it possible to use repairing option?
You can use it unlimited amount of times for guaranteed breakages till the moment of replacement the device.
How much time does it take for repairing process?
5-days diagnostic goes before the repairing, which doesn’t take more than 14 working days.
What is telephone support and how to use it?
Telephone support — it’s a service which provides consultation connected with any questions that pop up during the usage period. It is round-the-clock service and you can use it unlimited amount of time from the first day of purchasing your device.
What if breakage is non-guaranteed?
You will get your device back, if during the diagnostic process in our service center, we will get to the conclusion that the case is non-guaranteed.
How to get techniques to repair to Support.ua?
Support.ua guarantees a free delivery in both ways .Delivery from your place is provided for the devices bigger than 5 kilograms. You can also bring your techniques straight to our office in Kyiv.